Neraj O. K
Data Engineer @Dialpad
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WORK HISTORY
Data Engineer @Dialpad
CA
Designed and developed Machine learning framework for Product Qualified Leads (PQLs) that helps Sales team to direct focus on smaller subset of leads dramatically increasing deal closing rate by over 70% Case Study featured.•Built a pipeline to push AI prediction results to Salesforce everyday and alert system ML framework monitoring.•Setup Reverse ETL and Computed Traits in Segment for customer profiling and faster email campaigns #Growth•Developed user data analytics model for DialpadGPT, a speech-to-text GenerativeAI (GenAi) model in vector Database.•Independently designed and Built an ETL pipeline that brings in millions of data points from event tracking platform helping multiple product teams make informed decisions about their target audience.•Migrated Financial data models from BigQuery to DBT cloud to enable version, lineage tracking and modern CI/CD pipeline for data models.•Collaborated with the Sales, Product and Finance Planning and Analysis teams to build financial data mart that stores current and historical finance records from sales to month-closing using an SCD2 implementation.•Built a Franchise Financial model that enables subsidiaries to be billed under a single customer entity while masking individual billing plans from each other.•Built an automation framework that queries and sends reports to customers on multiple frequencies helping our Customer Success Team prevent high profile customers from churning.•Observed incoming ad-hoc requests over a year, built a customized data mart that enabled data analysts to target their queries at single point, saving time and avoiding complications involved.•Worked with product managers to build a custom metric that helps the whole organization to track customer’s AI usage; Subsequently built a dashboard to help CSMs push their clients to use AI which was monetized eventually.
EDUCATION
Anna University Chennai
Master of Computer Applications - MCA, Computer Engineering
George Brown Polytechnic
Graduate Certificate, Blockchain Development
Conestoga College
Postgraduate, Big Data Solutions Architecture
Velammal School of Excellence
High School, Computer Science
Kalasalingam University
Bachelor of Technology (B.Tech.), Electronics and Communications Engineering
ABOUT NERAJ O. K
I believe that the efforts I put on developing my organization is the effort I put on developing myself. Here are few quick facts about me:1) I can learn anything quickly, whether its a new programming language or technology. I learned and developed a working Machine Learning DCGANs model within a month. I started achieving my daily targets in technical chat support within a period of 2 months.2) I love taking shortcuts that pave way for win-win situation. I have automated several server health-check processes in Linux environment that reduced about 40 minutes of daily scripting. After all, I\'m an engineer and engineering is all about making life easier.3) I can not only get along with everyone, but I can also sustain a relationship with longer periods. I have several friendships that are older than a decade and I am just 25.4) Outside work, I\'m a hardcore gamer. I can be persistent to complete Dark Souls and dedicated enough to lead my team to victory in CoD.
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