Nepolin Deka

Relationship Manager @HDFC Bank Limited

Guwahati, IN

Managed a diverse portfolio of retail and HNI/HNW clients, fostering long-term relationships and ensuring high customer satisfaction. • Achieved monthly and quarterly revenue targets through effective cross-selling of banking products including savings accounts, personal loans, credit cards, insurance, and mutual funds. • Conducted regular client reviews to identify financial needs and offer tailored banking and investment solutions. • Ensured 100% compliance with regulatory requirements including KYC, AML, and internal audit guidelines. • Generated new business leads through market outreach and referrals, expanding the client base within the assigned territory. • Coordinated with internal departments (credit, operations, product) for smooth execution of transactions and customer service delivery. • Consistently maintained high Net Promoter Scores (NPS) through proactive engagement and service excellence.

Gurukul Grammar Senior Secondary chool

Commerce, Business/Commerce, Economics

Institute of Public Enterprise

Master of Business Administration (MBA), Accounting and Finance

Don Bosco School, Guwahati

10th, Economics