Nels Randolph Benson

About Nels Randolph Benson

Highly accomplished results-oriented Information Technology (IT) executive, with over 25…

Experience

1. Vice President of Operations and Service Delivery

   Novira Technologies

   Jul 2025 — Present

   Vice President of Operations and Service DeliveryAs a results-driven executive at Novira Technologies, Inc.(“NoviraTek”), I lead with a passion for operational excellence, customer satisfaction, and scalable service delivery. With a proven track record of transforming complex challenges into streamlined, high-impact solutions, I oversee cross-functional teams and enterprise-wide initiatives that drive growth, efficiency, and innovation.In my role at NoviraTek, I focus on aligning operational strategy with business goals, optimizing service delivery models, and fostering a culture of continuous improvement. I work closely with executive leadership to ensure that every aspect of our operations—from process design to customer experience—is executed with precision and purpose.Core Competencies:• Strategic Operations Management• Service Delivery Optimization• Cross-Functional Leadership• Process Improvement & Lean Methodologies• Customer Experience & Retention• KPI Development & Performance Management• Change Management & Organizational Agility• Vendor & Stakeholder RelationsI am passionate about building high-performing teams at NoviraTek, leveraging data to inform decisions, and delivering measurable results that elevate both internal performance and client satisfaction.

Skills

• Program Management
• Government
• Research
• Public Policy
• Social Media
• Enterprise Software
• Leadership
• Nonprofits
• IT Management
• New Business Development
• Security
• Management
• Politics
• Business Development
• Strategic Planning
• Public Speaking
• Policy
• Project Management
• Team Leadership
• Strategy
• Policy Analysis
• Itil