Samuel Nelson
Founder | Luxury Travel Advisor | 15+ Years in Hospitality & Guest Experience | Building Orostrata with Purpose
- Role
- Customer Support Specialist Ii at Exact Sciences
- Location
- Madison, WI, US
- LinkedIn followers
- 500 followers
About Samuel Nelson
With over 15 years of experience in hospitality management and customer relations, I am…
Experience
Customer Support Specialist Ii
Feb 2024 — Present · Madison, WI, US
Deliver high-quality customer service through effective inbound and outbound communication, addressing complex inquiries with precision.Utilize EPIC software to support a range of needs for patients, providers, and submitters, ensuring accurate and efficient service delivery.Demonstrate strong problem-solving and interpersonal skills, consistently achieving high customer satisfaction metrics.
Education
University of Wisconsin-Whitewater
Master of Science - MS
2021 — 2022
University of Wisconsin-Whitewater
Bachelor's Degree
2013 — 2016
Cambridge High School
High School Diploma
2008 — 2011
University of Wisconsin-Stevens Point
Bachelor's degree
2011 — 2013
Université de Pau et des Pays de l'Adour
Bachelor's Degree
2015 — 2015
Skills
- Hospitality
- Research
- Microsoft Word
- Social Media Marketing
- Team Leadership
- Powerpoint
- Microsoft Excel
- Marketing
- Restaurants
- Management
- Team Building
- Food
- Creative Writing
- Retail
- Time Management
- Event Management
- Access
- Critical Thinking
- Market Research
- Social Networking
- Teamwork
- Data Analysis
- Event Planning
- Public Relations
- Outlook
- Customer Satisfaction
- Fundraising
- Leadership
- Microsoft Office
- Sales
- Public Speaking
- Social Media
- Customer Service
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