Nelson Rebelo
Manager - Client Services @Visavie
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WORK HISTORY
Manager - Client Services @Visavie
Montreal, QC, CA
Visavie supports seniors and their families, find the right fit in a private seniors’ residence – whether for an urgent move, temporary accommodation, or a new place to call home.Advisory Support FREE OF CHARGEWe guide you at every step to find the residence that best suits you or a loved one. Our no-cost support is always delivered with respect and compassion-Visavie accompagne les aînés et leurs familles dans la recherche d’une solution adaptée en résidence privées pour aînés, qu’il s’agisse d’une relocalisation urgente, d’un hébergement temporaire ou d’un nouveau milieu de vie.Accompagnement SANS FRAISNous vous guidons à chaque étape pour trouver la résidence qui convient le mieux pour vous ou un proche. Notre accompagnement sans frais sera toujours empreint de respect et d’humanité.
EDUCATION
Dawson College
Business Administration and Management, General
SKILLS
ABOUT NELSON REBELO
Passionate about leveraging innovation and emerging technologies, including AI, to empower teams and drive organizational growthStrategic and people-focused leader with over 15 years of proven management experience driving team engagement, operational efficiency, and exceptional resultsManaged Telecom Contact Center operationsManaged Occupational Health Contact Center operationsManaged Mailroom & Supply Team | Workplace OperationsCommitted to delivering a seamless onboarding experience — from interview and hiring to Day 1 preparation and hands-on training. I take pride in ensuring every new team member is equipped with the right tools, confident in our systems, and supported from the very startStrong change management skills — successfully guided teams through acquisitions, management restructuring, and the shift to remote operations during the pandemicStrong ability to identify employee strengths and support their professional growth through personalized development planningProven success in driving strong team engagement scores through effective coaching and use of tools such as OfficeVibe and PulseCheck surveysExperienced in leading complex projects from concept to full operationCollaborated with peers to establish, document, and implement departmental Standard Operating Procedures (SOPs)Goal-oriented and results-driven with proven leadership capabilitiesSkilled at collaborating effectively with both staff and senior managementStrong interpersonal, organizational, and leadership skillsHighly motivated, detail-focused, and solution-oriented problem solver
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