Nelson Masson
★ Senior-Level Information Technology Leader with Extensive Experience in Technology Infrastructure Solutions to Address Complex Global Business Requirements ★
- Role
- Director of IT Infrastructure at Duty Free Americas
- Location
- Fort Lauderdale, FL, US
- LinkedIn followers
- 500 followers
About Nelson Masson
Senior-Level Information Technology Leader Senior-Level Information Technology Leader with extensive experience in Technology Infrastructure Solutions to address complex global business requirements. Proven track record with hands-on experience in managing enterprise technical operations providing multi-tier infrastructure support services, monitoring, incident management, configuration management, and change management activities. Other strengths encompass: Infrastructure Management/Administration Budget Planning/Cost Center Management Business Continuity Plans/Security Employee Development/Team Building Automation and Processes Championing Innovation/Reengineering Technology Implementation/Conversion Enterprise Resource Planning Systems Process Improvement/Best Practices DevOps Workflow Processes Disaster Recovery Planning Capital Acquisition/Procurement Cost Reduction/Profit Optimization SLA Management Project and Vendor ManagementProven record of instituting procedures that save time, reduce costs, and eliminate redundancies while leading the high-tech design, development, integration, implementation and operations of leading-edge technology. Known for solving the most complex issues and finding the most efficient ways to complete a process. Quickly learn and master new technologies. Key member of the senior management team, working closely with all stakeholders and highly involved in future business direction.
Experience
Director of IT Infrastructure
Dec 2021 — Present · Hollywood, FL, US
Provide leadership and daily oversight of technical operations supporting the Corporate Office, 5 Remote Headquarters Offices and 120 Duty Free stores encompassing 1200 users. Direct and manage day-to-day technical operations and the help desk supporting compute, storage, database, and backup infrastructure-based delivery and support activities across all locations. Oversee a staff of four and report directly to the CIO. Formulated and executed a cost savings plan in AWS resulting in reducing costs by 38%. Created and instituted a cost savings plan in Oracle Cloud that reduced costs by 27%. Planned and deployed SentinelOne to over machines company-wide. Stood up over 10 new AWS accounts with connectivity for our Latin America sister company Ueta Inc. Currently deploying Webex calling throughout the company to replace our on-premise CUCM calling system. Replaced all firewalls at 5 headquarters for new Fortinet FortiGates with SD-WAN VPN connectivity to each site. Manage and deployed over 150 Cradlepoint devices to our retail locations.
Education
Barry University
🎓 Bachelor of Science Degree in Information Technology
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