Nelson Coach Nelly Toriano
Helping you retire with guaranteed lifetime income, earn 4–6%+ minimum annual growth, and avoid market losses.
- Role
- Senior Client Success Manager at Milestone Inc
- Location
- San Jose, CA, US
- LinkedIn followers
- 500 followers
About Nelson Coach Nelly Toriano
Most people don\'t fear retirement because they lack discipline. They fear it because they…
Experience
Senior Client Success Manager
Jan 2021 — Present · Santa Clara, CA, US
Owned a six-figure global client portfolio spanning the U.S, Dubai, and Seychelles, including enterprise accounts such as Marriott Worldwide—delivering measurable value through product adoption and onboarding strategy- Maintained a 4.75/5.0 CSAT while managing up to 43 accounts, using personalized enablement plans, client education, and lifecycle success strategies to build loyalty and satisfaction- Reduced Time-to-Value (TTV) by 93% for new clients lacking branding assets by creating AI-generated brand guidelines via ChatGPT, shortening creative intake from weeks to days- Streamlined onboarding delivery by preparing Business Requirement Documents (BRDs) and use cases ahead of kickoff, cutting implementation timelines by 76%(21 days to 5 days)- Accelerated splash page deployment by removing client dependency in content creation—decreasing launch times by 5 days and reducing revenue leakage during onboarding- Partnered cross-functionally with Sales, Product, Engineering, and Design teams to ensure seamless delivery, scalable implementation, and consistent post-sales engagement- Developed internal enablement tools and AI workflows, creating SOPs and Wrike-based automations to launch websites faster and more efficiently—reducing project timelines from 12 to 8 weeks- Launched teamwide training on AI-driven onboarding practices, contributing to scalable growth and internal operational excellence- Delivered 30% YoY traffic growth by leading structured sitemap development, SEO schema implementation, and digital transformation strategies for client web platforms- Championed a customer health-first approach, using proactive engagement, usage analytics, and Voice of the Customer (VoC) insights to mitigate churn and boost long-term retention.
Education
University of San Francisco
BA, Media Studies and Business Administration
Cal State East Bay- College of Business & Economics
MBA, Management
Skills
- Web Content Management
- Team Leadership
- Sem
- Fitness Instruction
- Online Advertising
- SEO
- Google Maps
- Google Adwords
- Weight Training
- Web Design
- Cardiovascular Fitness
- Project Team Management
- Strategy
- Advertising
- Google Webmaster Tools
- Social Media Marketing
- Interval Training
- Management
- Team Building
- Email Marketing
- Cross-Functional Team Leadership
- Online Reputation Management
- Marketing Strategy
- Blogging
- Group Exercise Instruction
- Marketing
- Google Analytics
- High Intensity Interval Training
- Fitness
- Team Management
- Leadership
- Content Management
- Mobile Marketing
- Crm
- Social Media
- Search Engine Positioning
- Mobile Content
- Account Management
- Ppc
- Exercise
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