Nelson Red
Senior Director Cloud Professional Services | SaaS Implementation & Customer Relationship | Program, Project Management
- Role
- Principal at Prohealth Strategies
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Nelson Red
Sr Director, SaaS Professional Services, with 10 years of experience leading customers to cloud technology adoption. I am the “go to leader” that others trust to get things done. Highlight of key professional accomplishments: • Built six (6) professional services and global customer support teams. • Led effort selling SaaS professional services of ~$4M annually. • Sr Project Director with 100% success rate on strategic SaaS customer implementations. • Account Relationship Director that rebuilt key customer relationships that resulted in customer reference, new ARR generation and professional services bookings. • Project Director on major business transformation initiative that reduced IT spending (by 46%) from $32M to $17M. • P&L owner that increased professional services operating margin from 35% to 50% on $25M annual revenue. • Led rebuild, turnaround of customer support organization that improved customer satisfaction from 73% to 95%(monthly). Key skills: Professional Services Implementation, Service Delivery, Account Management, SaaS, cloud, SDLC, Risk Management, Integration, Business Transformation, Agile, ITIL, ISO, KPIs and Analytics, Strategic Planning & Initiatives, Influence Management, Customer Support, Customer Experience, Supply Chain, e-commerce, Field Services, Knowledge Management, Project Management, B2B, B2C, Oracle Field Service Cloud, Oracle Sales Cloud, Oracle Service Cloud, Salesforce and Service Cloud, Siebel, Amdocs, Knowledge Advanced Key Industries: Healthcare, Hi Tech, Pharmaceutical, Telecommunications/Cable, Utilities and Retail. Nelson Red 40••••••51 n••••••••@gmail.com
Experience
Principal
May 2019 — Present · Atlanta, GA
Principal consultant focused on digital business transformation projects for physician practice management, customer relationship management (CRM), knowledge management (KM) and field service management (FSM) Digital solutions.• Guide customer’s executive team in developing project vision, change management strategy, ROI/outcomes planning in preparation of digital transformation project.• Lead customer’s subject matter experts through journey mapping sessions on customer experience improvements used in the development of RFPs (request for proposal). Provide guidance on RFP responses, solution demonstrations, solution selection and contract negotiation.• Provided change management training in preparation of Digital transformation to gain end user adoption.• Created, published marketing campaigns using videos and case studies highlighting Digital transformation projects and optimization results delivered by the firm.
Education
University of Arkansas at Little Rock
Bachelor, Business Administration
1980 — 1985
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