Nelson Quinones
AI & Emerging Tech Enthusiast | Former CNN Writer & Producer | Storyteller at the Intersection of Media, Innovation & Human Connection
- Role
- Bcsrii (Fintech) at Goldman Sachs
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Nelson Quinones
I’m currently expanding my expertise in Artificial Intelligence, exploring how emerging…
Experience
Bcsrii (Fintech)
Oct 2019 — Present · Atlanta, GA, US
Manage loan applications, payments, complaints, online access for Greensky, Home Depot and Patient Solutions (medical) accounts. Live interpretation (English-Spanish) for clients and merchants. Handle incoming calls, emails, and live chats to address customer and merchant inquiries, issues, and concerns. Resolve customer issues efficiently and accurately on initial contact, educating customers on applicable processes to prevent future contacts.
Education
Georgia Institute of Technology
Certified Full Stack Web Developer
2018 — 2018
Georgia State University
Professional Development
1996 — 1997
University of Puerto Rico, Arecibo
Bachelor's degree
1992 — 1996
University of Puerto Rico-Arecibo
BA in Communications
1992 — 1996
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