Nelson Nobles

Network Engineer @Thomson Reuters

Washington, DC, US

Provided helpdesk support and resolved problems to the end user’s satisfaction• Responded to requests for technical assistance in person, via phone, electronically; Identified, researched, and resolved technical problems.• Diagnosed and resolved technical hardware and software issues.• Documented, tracked, and monitored the problems to ensure a timely resolution• Perform maintenance of WAN, LAN, and Internet connectivity, including Cisco routers, switches and firewalls, and VPN access, and Remote Desktop.• Developed, monitors, and reviewed engineering and maintenance documentation for the support of acquisition, testing, 24x7x365 maintenance, and implementation of existing Thomson Reuters and future automated Thomson Reuters.• Developed maintenance and logistics documentation for the operations and maintenance of Thomson Reuters systems.• Supported the performance of operations and maintenance for these systems including hardware availability, reliability, and trend analysis.• Supports the development, testing, implementation, and maintenance of new Thomson Reuters initiatives including documenting and reviewing test procedures, supporting test set-up and configuration, performed test, downloaded and reviewed test data, and certified the results.• Developed and maintained Thomson Reuters systems and user manuals.• Cross-trained staff Red Hat and Thomson Reuters Service Desk processes and procedures to provide as-needed back-up to these functions, as occasionally required.

Per Scholas

Certiticate

Norfolk State University

Bachelor's of Science, Health Services Management

Northern Virginia Community College

I Transferred to Norfolk State University, General Studies

George Mason University- Learning Technologies

Certificate, Information Technology