Nelson Hopp

About Nelson Hopp

IT manager with 3+ years of progressive experience at a fast-paced managed services provider, advancing from junior administrator to leading a team of 15 technicians and senior engineers. Proven record of driving operational efficiency, implementing process improvements, and delivering measurable business outcomes, including exceeding revenue targets and maintaining low client churn. Skilled in navigating complex technical environments, including on-premises, Azure, VMware, Hyper-V, and Microsoft 365, while mentoring staff and fostering growth. In my free time, I enjoy playing guitar, dancing, rock climbing, and volunteering at the animal shelter.EN/ES/עב

Experience

1. Manager of Technical Services

   Net Xperts Llc

   Oct 2025 — Present

   Lead and mentor a team of 15 IT technicians and senior engineers, overseeing performance, morale, and professional development- Oversee ticketing and emergency response to drive timely resolution across client accounts and maintain consistent coverage in office and field- Conduct department meetings and routine 1:1 coaching to drive alignment - Design and implement structured training regimens and certification pathways to advance technical skills and prepare staff for higher-level roles- Review tickets for accuracy and billing, addressing client questions on disputed charges- Standardize troubleshooting procedures for common issues, streamlining workflows and boosting team efficiency- Collaborate with leadership across departments to confirm accurate processes and improve client outcomes