Nelson Dcruz
Delivery Manager - Client Relations.
- Role
- Production Engineering - Associate Publishing Support Engineer at Aol Online India Limited
- Location
- Coimbatore North, IN
- LinkedIn followers
- 500 followers
About Nelson Dcruz
A confident, creative and an avid professional with over 25 + years of work experience diversified in the areas of Marketing, Support, Customer care, Operations, Training & Development with Project Management knowledge, Liaison & Consultancy highly organized, diligent and responsible, able to create and execute complex projects and programs to meet the service and business needs, with a logical approach to challenges, performing effectively even under pressure deadlines. A Quick Learner & adaptable with new Technology along with knowledge in working with various Assessment, Analytical, Testing and Project Management tools across various domains in IT/ITES, Problem management, Incident management, Risk Management, CRM, Recruiting, HR, Reporting & Consultancy. An award winning volunteer for my contributions towards volunteering and leading many of the CSR activities at Office and towards community Services. Also a Passionate Trainer in Some of the Basic Technology and soft skill, always leading and guiding various projects in the Learning and Development Industry, freelance and consulting the Educational Institutes (Schools / colleges) including Corporate level Trainings. Core Professional Strengths • Project planning and execution • Training & Development. • Product & Support Management • Continuous process improvement • Team building and delegation • Operations & Reporting Analysis • Scope, time, cost and quality management • Consulting & Counseling • Training & Knowledge Assessment using various Methodologies & Tools • Knowledge on Software development, Testing & IT Technology. • Expertise in using various Testing & Analytical tools. • Effective communication with stake holders • Offshore/Onshore team management • Client/Vendor Mangement • Logistic management
Experience
Production Engineering - Associate Publishing Support Engineer
Mar 2005 — Present · Bangalore, IN
Education
Christ the King Institute of Technology
DECE
1989 — 1992
St. Josephs Boy's Hr Sec School - Coonoor
AISLC
1980 — 1989
Kuvvempu University
EMBA
2010 — 2011
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