Nelson Barr

About Nelson Barr

Over 29 years in the Insurance Industry. Experience at the desk level position all the way up to management. Member of Arbitrator Forms Inc, hearing Property cases. Analyzes and controls complex claims, in partnership with management and claims adjusters to resolve questions of coverage, assess liability and determine settlement amounts using independent judgment. Assists defense counsel in first party bad faith litigated claims for property. Handles claims complaints and inquiries; takes appropriate action. Participates and assists with training as needed for the Company. Manages overall operations of designated area of authority. Interviews, hires, trains and directs personnel. Prepares and conducts performance assessments, coordinates discipline and oversees Employee development as required. Manages overall operations of the claims office function. Supervises claims supervisory team and serves as a liaison between the home office and claims field office. Analyzes and evaluates claims office operating efficiency, staffing and activities and makes modifications to ensure optimum performance. Oversees Employee development and training and handles disciplinary action as required. Manages the annual budget process for assigned areas. Directs cost control activities. Reviews claims and expense accounts to ensure that they conform to company guidelines. Directs the handling of Policyholder, Agent and claimant complaints and inquiries. Counsels Agents on policy interpretation, procedures and related matters. Maintains appropriate communications with various field office and home office personnel and Agents. Oversees claims customer relations and problem resolutions. Ensures that each functional area is efficiently organized and staff is adequately trained, directed and supervised. Handles claims complaints and inquiries from the various state insurance departments. Attends hearings as required.

Experience

1. VP, Claims (Relationship Department)

   Erie Insurance Group

   Jan 2026 — Present

Education

• The University of Arizona Global Campus

  Master of Business Administration - MBA

• Gallup Incorporated

  Leading High-Performance Teams Course, Certificate

• Jack Welch Management Institute

  Leadership Certificate- Strayer University

• University of Virginia Darden School of Business

  Executive Leadership Program, Black Insurance Industry Collective

• University of Virginia Darden School of Business

  BIIC 2022 Executive Leadership Program, Business Administration and Management, General

• Commonwealth University-Bloomsburg

  Bachelor of Arts - BA, Communication and Media Studies