Nello Serafini
Head of Services @Radius Southeast Asia
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WORK HISTORY
Head of Services @Radius Southeast Asia
Milano, IT
Management of the 3 Service divisions (Customer Service, Onboarding, Account Management).KPI management, team productivity control, resource management (team leaders and representatives).Collaboration with the business units of other European countries for the development and implementation of common strategies.
EDUCATION
Università degli Studi di Roma 'La Sapienza'
Foreign Languages and Literatures
SKILLS
ABOUT NELLO SERAFINI
Relevant expertise as Customer Service and Operations Director, Area Manager, Key Account Manager, Sales and Inside Sales Manager, Customer Service Manager. 20 years of expertise in People Management (Sales, Inside Sales, and Customer Service), Operations Management, Training, KPI analysis monitoring, and improvement. Particularly skilled for Start-Up activities and projects.
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