Nellikonda Hareesh Goud
Associate @Tata Consultancy Services
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WORK HISTORY
Associate @Tata Consultancy Services
Chennai, IN
Experienced ServiceNow Developer with strong expertise in IT Service Management (ITSM) and transitioning into ServiceNow Discovery, Virtual Agent, and platform implementations. Skilled in designing, configuring, and implementing ServiceNow solutions to improve IT operations, automate workflows, and enhance user experience. Adept at working in Agile environments and collaborating with cross-functional teams to deliver scalable and efficient ServiceNow solutions.
EDUCATION
CMS COMMERCE JR COLLEGE
INTERMEDIATE
CMS Degree College
Bachelor of Commerce - BCom, Accounting and Computer Science
ABOUT NELLIKONDA HAREESH GOUD
Results-driven ServiceNow Developer and Administrator with nearly 4 years of hands-on experience in designing, developing, and managing enterprise-level ServiceNow solutions. Proven track record in delivering scalable, customized implementations aligned with ITIL best practices.Key Highlights: • Nearly 4 years of hands-on experience in ServiceNow development and administration across ITSM modules. • Expertise in implementing and customizing modules like Incident, Problem, Change, Configuration, and Knowledge Management. • Strong command of JavaScript for both client-side and server-side scripting within the ServiceNow platform. • Proficient in designing and managing Business Rules, Script Includes, UI Actions, Client Scripts, Workflows, and Scheduled Jobs. • Experience in custom application development, extending the ServiceNow schema, and automating business processes. • Solid understanding of ITIL framework and CMDB structure with practical application in real-world environments. • Skilled in integration using REST, SOAP, XML, JSON, HTML, CSS, AJAX, and HTTP protocols. • Implemented integrations with external systems using ServiceNow APIs, Scripted Web Services, SSO (SAML), and LDAP. • Worked on advanced ServiceNow capabilities such as Discovery, Orchestration, and automation tools. • Customized ServiceNow UI components using UI Pages, UI Macros, CMS, and dynamic scripting with HTML, CSS, and JavaScript. • Experience configuring Import Sets, Transform Maps, SLAs/OLAs, and managing data load operations. • Recognized for problem-solving skills, technical consulting, and close collaboration with stakeholders and cross-functional teams.
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