Nellie Settler
Process Improvement Manager @Addus HomeCare
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WORK HISTORY
Process Improvement Manager @Addus HomeCare
Facilitated the EMR transition for JourneyCare, enhancing clinical processes and improving operational workflow.• Led the Palliative Care Optimization Project, unifying all HPA branches under a single EMR system, resulting in 100% successful implementation and staff training.• Leverage CAHPS Patient Satisfaction data to drive process improvements, resulting in notable enhancements in patient satisfaction and overall quality of care scores.• Direct the physician group functions, ensuring compliance with hospice standards and improving patient quality care, achieving 100% annual regulatory compliance.• Implemented a new Volunteer System, enhancing operational efficiency, resource management, and volunteer engagement.• Lead hospice projects to drive process enhancements and improve quality of care.• Support IL Home Health operations by streamlining processes to improve workflow efficiency, specifically in the scheduling area.• Serve as the primary point of contact for diverse tasks and challenges, leveraging a versatile skill set to manage and deliver successful project outcomes.
EDUCATION
Loyola University Chicago
Master of Business Administration (MBA), Project Management and Marketing
Miami University
B.S, Management Information Systems
SKILLS
ABOUT NELLIE SETTLER
Results-driven MBA graduate with proven expertise in managing and optimizing operations. Skilled in project management and business process improvement, with a track record of success in fast-paced, dynamic environments. Known for strong communication, attention to detail, and the ability to lead and collaborate across teams. Highly ethical, hardworking, and dedicated to driving organizational success through strategic execution and operational excellence.TECHNICAL SUMMARY/SKILLS:• Proficient in Electronic Medical Records (EMR) upgrades and configurations.• Guide clients through the entire application development lifecycle, including requirements gathering, analysis, design, testing, and deployment.• Stay abreast of industry trends to enhance client business operations.• Experienced with a range of hospital and hospice application systems, including Symptom Inventory Tool (SIT), Echo Physician Credentialing, rL6 Risk and Feedback, TheraDoc, Quadramed AcuityPlus, Policy Manager, Patient Portal, AMPFM, RMS, Computer Assisted Coding, eCharms, Crimson Continuum of Care, Netsmart Homecare, Aprima, ConvergePoint Contract Management, Policy and Procedure Management Systems, HCHB, Better Impact, SHP• Diverse experience with SharePoint, encompassing implementation, architecture, configuration, and training.• Expert in the Microsoft Product Suite.• Novice proficiency in coding languages and software packages, including C++, Java, XHTML, and Visual Basic.• Experience with Oracle and SQL database administration functions.• Skilled in the implementation, configuration, and support of the Teamcenter Engineer product suite.• Support the Program Management Office (PMO) on team-related projects.• Completed AllScripts EMR training.• ITIL certified.• Completed Project Management Prep course
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