Nella Minaudo

About Nella Minaudo

Service Ambassador at Neiman Marcus -Troy. Current role entails:1. Experience Leader – Provides Service Excellence, establishing Neiman Marcus as an Industry Leader for client experienceEnsures all clients are greeted and welcomed warmly in a timely manner, acting as a personal host, and joining the client’s in-store journey.Engages clients authentically, encouraging conversation.Discovers the purpose of the client’s visit and determines the best next step to ensure a seamless experience.Reads the client’s cues, joining them wherever they are in their shopping journey, and anticipates needs to exceed expectations.Consistently champions the selling ceremony ensuring every client receives a high-touch, in-store experience.Empowered to make thoughtful gestures creating moments to earn memories.2. Process Expert - Guarantees the customer’s experience is efficient and easySupports Operational functions improving efficiency, contributing to overall customer experience and satisfaction.Swiftly handles escalated customer issues; partnering with in-store leadership when required.Works as a global store concierge to seamlessly navigate all processes and services. Provides timely follow-through on customer requests, inquiries, and needs.Regular appointment partnership with Client Advisors - ensuring consistent client engagement and providing forethought to customer expectations.Leverages digital, in-store, and web-based communication tools for comprehensive client perspective, enabling clear path to exceed expectations.Assists with transactional operations, enabling the client advisors to remain fully engaged with clients.3. Services Champion - Global Store Experience AmbassadorPrincipal staffing in Welcome Suites/Points offering clients a destination for inquiries and services requests.Coordinates with internal services partners to deliver seamless client experiences and exceeding expectations.Promotes all in-store activations, animation, events, InCircle benefits, and services whenever engaged with clients.Recommends services, including alterations, the restaurant, jewelry cleaning, spa treatments, valet, appropriate for client based on acquired information and client cues.Works to increase awareness and engagement with the entire Neiman Marcus services portfolio.Also fill in for cash office. Job entails1). calculating daily floor sales intake2). balancing of cash profile registers 3). making daily bank deposits.

Experience

1. Admin Store Ops

   Neiman Marcus

   Mar 2022 — Present · US

Education

• Michigan College of Beauty-Troy

  Licensed Cosmetologist

Skills

• Medical Staff Credentialing
• Styling
• Apparel
• Customer Service
• Leadership
• Fashion