Nekhil Saboo

About Nekhil Saboo

Account Manager with 5 years of experience driving revenue growth, renewals, and retention across SaaS, EdTech, B2C, BFSI, Retail, and FinTech businesses. I manage C-level stakeholders, own complex account portfolios, and execute expansion strategies that consistently deliver results—$120K ARR, 112% quarterly NRR, and double-digit portfolio growth through disciplined upsell, cross-sell, and renewal execution.At WebEngage, I scaled and managed a 45-account portfolio across multiple industries, reduced client escalations by 45%, recovered 18% at-risk revenue, and generated 21% incremental revenue by aligning martech capabilities with business outcomes. I build structured governance models, run outcome-focused QBRs, and use account health signals and analytics to prevent churn and increase customer lifetime value.Previously, I improved renewals by 18%, increased customer satisfaction by 25%, and lifted NPS by 15% by addressing core customer pain points and strengthening post-onboarding engagement. My background in inside sales and business development adds a strong commercial lens—market research that drove 20% market share growth, lead programs that improved conversions by 10%, and partnerships that expanded revenue and reach.I work comfortably across the full customer lifecycle using tools like Salesforce, HubSpot, Zendesk, Asana, and marketing automation platforms. My focus remains simple: retain customers, grow accounts, and translate product value into measurable business impact.If you’re building a SaaS team focused on retention, expansion, and long-term customer value, let’s connect.

Experience

1. Account Manager

   WebEngage

   Mar 2025 — Present · Bengaluru, IN

   Owned P&L outcomes for a 45-account portfolio across EdTech, B2C, FinTech, and BFSI segments.• Partnered with accounts to generate $10K MRR and $120K ARR through strategic initiatives.• Delivered 112% quarterly NRR via data driven upsell, cross-sell, and addons.• Drove 14% YoY portfolio growth with 25% increase in average account revenue.• Reduced client escalations 45% through governance, QBRs, and early issue resolution.• Built churn-risk health models and account audits, recovering 18% of at-risk revenue through re-engagement.• Generated 21% incremental revenue via VARs led cross-sell and add-on expansion.• Led contract renewals, achieving 14% renewal rates and contributing directly to portfolio growth.• Steered enterprise renewals, pricing discussions, and commercials with procurement and CXO stakeholders.• Built customer success plans aligned to adoption KPIs and business outcomes.• Maintained accurate account plans, forecasts, and stakeholder maps within CRM systems.

Education

• Sri Balaji University,Pune

  Master of Business Administration - MBA, Marketing

• Manipal University Jaipur

  Bachelor of Business Administration - BBA, Marketing