Neka Hickmon

IT Director Global Consumer Bank, 2018 - Present @Citi

Dallas-Fort Worth, TX, US

Reports to the Global Chief Information Officer (CIO), overseeing a large-scale portfolio as Head of Global Consent Order cross-function. Leads workforce teams across multiple regions responsible for Safety & Soundness, Consent Order, and Branded Cards, expanding from a small team across four sites in the U.S. and India to a larger team across multiple U.S. locations and India, before streamlining to a global team supporting operations across the U.S, APAC/EMEA, and Mexico- Culminated the Change Control Forum and governance framework, aligning business and technology objectives while ensuring regulatory and audit compliance. Enabled management of a substantial global portfolio encompassing numerous investments, projects, and IT labor annually- Directed global delivery for the Branded Cards portfolio, launching multiple scrum teams, achieving agile maturity through SAFe practices, and driving significant cost savings via process re-engineering- Spearheaded an Agile transformation across global teams, increasing adoption rates, standardizing operational models, and enhancing team capabilities, resulting in greater transparency and efficiency- Strengthened governance frameworks to mitigate risks, ensure financial stability, and lead transformational initiatives in operations, organizational culture, and technology across diverse regions.