Nejla V.

About Nejla V.

Experienced Training & Development| Customer Experience Expert | Strategic Leader Current Position: Customer Experience Manager, Houston, Texas, U.S. About Me:With over a decade of experience in leadership roles across diverse industries, I am a dynamic professional committed to driving organizational success through strategic training initiatives and fostering exceptional customer experiences. My expertise lies in coordinating and delivering training sessions, developing career development programs, and optimizing departmental performance to achieve service excellence. Key Skills & Accomplishments:Led a team in facilitating engaging training sessions for a diverse audience, both in-person and virtually.Implemented process improvements and technology solutions to enhance training efficiency and effectiveness.Managed employee onboarding, ongoing training initiatives, and performance evaluations.Developed and executed training programs aligned with organizational goals and regulatory requirements.Recognized for strong presentation skills and ability to inspire and motivate team members.Proficient in utilizing learning management systems (LMS) and other training technologies. Previous Experience:Customer Experience Manager at Suddath & Companies:Led a team of 20-22 direct reports, contributing to departmental revenues of $52 million.Managed project plans, risk mitigation, and customer escalations to ensure exceptional service delivery.Spearheaded organizational change initiatives and implemented customer-focused strategies.Collaborated with cross-functional teams to meet delivery dates and resolve customer concerns.Co Store Manager at New York & Company:Achieved record sales growth and managed daily store operations, including inventory control and staff management.Implemented forward-thinking policies and creative displays to boost sales and enhance customer satisfaction.Led by example, fostering a positive work culture and providing ongoing training and mentorship to staff. Let\'s Connect:I\'m passionate about leveraging my skills and experience to make a positive impact on organizations and individuals. I welcome opportunities for collaboration, networking, and professional development. Feel free to reach out to me to discuss.

Experience

1. Training Manager

   Fortegra

   Apr 2026 — Present · Jacksonville, FL, US

Education

• Florida State College at Jacksonville

  Associate's degree, Child Development

• Florida State College at Jacksonville

  Child Care and Support Services Management

• Florida State College at Jacksonville

  Associate's degree, Early Childhood Education and Teaching

• Coursera

  Project Management

• Florida State College at Jacksonville

  Associate of Arts (A.A.), Early Childhood Education and Teaching

  2011 — 2014

• Sandalwood High School

  Diploma, Eduation

  2007 — 2011