Neitika Reddy

About Neitika Reddy

StrategicManagement– Experienced in CRM and strategic financial analysis to increase…

Experience

1. Strategic Account Manager

   eClinicalWorks

   Jul 2017 — Present · Mumbai, IN

   Manages and works with cross functional resources to deliver personalized solutions and proposals to prospects.• Keeps current and trained on products and solutions and processes, as well as of the general industry.• Keeps informed of all products and solutions as well as the industry in general.• Work as part of the sales team in prospecting, qualifying, proposing and closing opportunities.• Oversees and coordinates activities of multiple departments, designed to ensure timely and effective performance of servicescontracted.• Analyzes contractual commitments, customer specifications and other data to ensure logistic services meet the customers\' needs forthe specified job scope.• Develop documentation required and forward to the customer as confirmation for each phase of job completion.• Identifies up-sell opportunities throughout the course of each call for organic growth.• Refer unresolved customer grievances to designated departments for further investigation.• Meet the defined SLA for all the concerns or queries raised by our clients• Expected to know our product line and assist clients in their day to day operations• Maintain the desired communication standards (Verbal/Written) set by the organization• Identify gaps in client’s workflow and provide necessary suggestions• Handle cases, schedules, escalations effectively

Education

• University of Mumbai

  Bachelor of Commerce - BCom

  2010