Neily Buff

WORK HISTORY

EDUCATION

ABOUT NEILY BUFF

As a sales and customer success executive in the IT space, I have 20+ years of experience driving transformational growth at leading companies such as BlackBerry, Citrix, and IBM. Throughout my career, I\'ve managed global sales teams and operations across 5 continents;$250M portfolios spanning enterprise, mid-market, SMB, education, and public sector accounts; and IT ecosystems and solutions ranging from SaaS and cloud services to networking, cybersecurity, workspace/collaboration tools, and enterprise software.In my current role as VP of Global Customer Success at BlackBerry, I oversee renewal sales for the global cybersecurity SaaS suite. My team and I consistently deliver record-setting revenue results while boosting customer satisfaction and lifetime value.Previously at Citrix and IBM, I served as Sr. Director over global sales and customer training, enterprise solutions, product adoption, and go-to-market readiness. I led teams of up to 250 in exceeding quotas YoY by 22%. Areas of success include: Valued as an operationally minded, transformative executive, one of my greatest strengths is building a team. I’m dedicated to empowering team members to excel in their roles and grow in their careers: As a proven leader of global sales growth, I know how to drive the adoption of next-gen solutions while ensuring high customer satisfaction. I’ve exceeded revenue targets YoY for over 2 decades: My ability to nurture relationships and navigate complex sales cycles with enterprise accounts, channel partners, and C-suite executives has been pivotal in driving sales growth.Regarded as a steward of change, I’m passionate about finding and capitalizing on new market opportunities; developing go-to-market strategies; leading high-performing teams; instilling a culture of customer success across the company; and driving global sales. I welcome new connections—send a LinkedIn invite or InMail.