Neily Buff

About Neily Buff

As a sales and customer success executive in the IT space, I have 20+ years of experience driving transformational growth at leading companies such as BlackBerry, Citrix, and IBM. Throughout my career, I\'ve managed global sales teams and operations across 5 continents;$250M portfolios spanning enterprise, mid-market, SMB, education, and public sector accounts; and IT ecosystems and solutions ranging from SaaS and cloud services to networking, cybersecurity, workspace/collaboration tools, and enterprise software.In my current role as VP of Global Customer Success at BlackBerry, I oversee renewal sales for the global cybersecurity SaaS suite. My team and I consistently deliver record-setting revenue results while boosting customer satisfaction and lifetime value.Previously at Citrix and IBM, I served as Sr. Director over global sales and customer training, enterprise solutions, product adoption, and go-to-market readiness. I led teams of up to 250 in exceeding quotas YoY by 22%. Areas of success include: Valued as an operationally minded, transformative executive, one of my greatest strengths is building a team. I’m dedicated to empowering team members to excel in their roles and grow in their careers: As a proven leader of global sales growth, I know how to drive the adoption of next-gen solutions while ensuring high customer satisfaction. I’ve exceeded revenue targets YoY for over 2 decades: My ability to nurture relationships and navigate complex sales cycles with enterprise accounts, channel partners, and C-suite executives has been pivotal in driving sales growth.Regarded as a steward of change, I’m passionate about finding and capitalizing on new market opportunities; developing go-to-market strategies; leading high-performing teams; instilling a culture of customer success across the company; and driving global sales. I welcome new connections—send a LinkedIn invite or InMail.

Experience

1. VP, Global Business Operations

   BlackBerry

   Jul 2024 — Present

   Proud to be leading the global transformation of our cyber business unit.

Education

• Wesleyan University

  BA, Religion/Religious Studies

  1993 — 1997

• Tulane University - A.B. Freeman School of Business

  MBA, Marketing and Finance

  2004 — 2006

• The University of Texas at Austin

  MBA Student Hurricane Katrina evacuee - semester only

  2005 — 2005

• The University of Edinburgh

  Junior year abroad, Divinity School

  1995 — 1996

• Wesleyan University

  B.A. , Religion/Religious Studies