Neil Robert Crawford

IT Support Specialist @Dignus Group

Birmingham, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jul 2024 — Present

IT Support Specialist @Dignus Group

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Walsall, GB

Manage IT Incidents and Requests Deliver IT Projects Deliver the IT Induction to management level staffKeep abreast of technological advancements where appropriate to the roleManage supplier relationships and perform regular service reviews• Help deliver new application projects into the businessPerform IT Inductions with new staffContribute to knowledgebase on SharePointProvide an overview to new staff in the correct use of applicationsCompliance – Ensuring all products are patched up to date, in support and secure in line with supplierrecommendationsParticipate in change/implementation planningOwn Incidents and requestsStrong focus on customer satisfactionContribute to Application and Infrastructure risk RegisterManage configuration of mobile devices (Nourish and other apps)Manage telephony platform

EDUCATION

1981 — 1984

London Metropolitan University

Music technology diploma

SKILLS

Active DirectoryCitrixOperating SystemsBlackberry Enterprise ServerLaptopsXpWindowsVmwareLandeskCitrix MetaframeWindows 7Bmc RemedyServersBlackberryTcp/IpDnsDhcpSoftware InstallationSecurityVncNovell NetwareComputer HardwareVirtualizationCustomer RelationsTerminal ServicesWysePc AnywhereWindows Server 2003Windows MobileWindows ServicesMicrosoft Office 2003Microsoft Office 2007Microsoft Office 2010DamewareDesktop PublishingWeb DesignMicrosoft Exchange 2003AndroidUbuntuIphone

ABOUT NEIL ROBERT CRAWFORD

Over 30 years experience working in the private and pubic sector in IT also working as a…

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Neil Robert Crawford — IT Support Specialist at Dignus Group in Birmingham, GB | Unifers