Neil Ramdath
Senior Techno-functional Solutions Consultant @Long View Systems
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WORK HISTORY
Senior Techno-functional Solutions Consultant @Long View Systems
CA
Led functional and technical delivery across multiple Dynamics 365 CE workstreams, designing scalable solutions that improved sales operations, quoting processes, pre-visit workflows, and customer document handling for a major utilities client.• Translated complex business requirements into clear functional designs, including end-to-end process documentation, configuration guides, and data extraction procedures for finance, customer care, and field operations.• Delivered key enhancements such as automated default field logic, pre-visit work order creation and mapping, product-specific email templates (EN/FR), document indexing via SharePoint, and contract generation templates aligned with HydroSolution’s business rules.• Created and configured CRM assets including workflows, business rules, field mappings, data models, Word templates, and Power Automate flows to streamline customer onboarding, quote communication, and case management.• Partnered directly with business analysts, architects, and client stakeholders to validate requirements, refine processes, and ensure functional alignment across Prospect-to-Quote and Case-to-Resolution workstreams.• Recognized by project leadership and client BAs for clarity of documentation, proactive ownership of user stories, and strong ability to bridge business needs with scalable Dynamics 365 configuration.• Supported sprint planning and demos by articulating business value, showcasing working CRM functionality, and ensuring all configuration and documentation met release readiness criteria.
EDUCATION
Ontario Tech University
Hons. Bachelor of Engineering, Software Engineering
SKILLS
ABOUT NEIL RAMDATH
Striving to optimize the overall process of requirement gathering / analysis, design, implementation, testing, deployment and maintenance of Microsoft-related technologies and systems whilst increasing business efficiency. Dedicated to enhancing design, development and implementation processes within the Power Platform and Dynamics 365 realm while possessing a demonstrated history of ensuring client satisfaction – as particularly showcased in my techno-functional job history and skillset.As a dynamic and innovative IT professional, I possess an arsenal of problem-solving and technical skills gained through extensive D365-specific development experience within the fintech, business operations and consulting industry. This, complemented by a broad knowledge of Software Engineering gained via successful completion of a Bachelor of Software Engineering. In that capacity, I have developed a wide measure of technical proficiencies in various IT environments, as well as the ability to efficiently and effectively adapt and collaborate across diverse business scopes.I possess a proven efficiency in developing systematic approaches to problem solving by utilizing a wide range of technical aids through relevant experience and projects. I have worked as a techno-functional consultant within Long View Systems delivering Dynamics 365 CE and Power Platform enhancements for enterprise clients, as a hybrid of an Application Engineer and Functional Lead within Canada Goose\'s D365 Finance and Operations and Power Platform solution, as a core technical contributor within the myDurham 311 Dynamics 365 and Power Page portal end-to-end implementation via KPMG, as a techno-functional D365 contributor for Legal Aid Alberta also within KPMG Canada, as a senior developer in a two-person team responsible for the support, development and delivery of Neptune Technology Group’s Dynamics 365-centered enterprise solution, as well as a software developer within the Canadian National Student Lending Dynamics-driven lending solution. Like most tech evangelists, an ever-burning aptitude for learning new technologies and trends within the IT world is imminent within my culture. This technical skillset, in tandem with my passion for the software industry, allows me to holistically analyze and diagnose various problems whilst providing creative and functional solutions catered to the requirements at hand.I also testify to the ideology that “The most important play in any game is always the next one.”
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