Neil McLean

WORK HISTORY

EDUCATION

SKILLS

ABOUT NEIL MCLEAN

Accomplished, motivated and versatile Business & Change professional with over 25 years’ experience in the financial services industry. Personable approach to client engagements adding value, sharing industry experience as well as delivering enduring business improvements. I have worked in both business and IT capacities at a number of client sites across the UK and Europe bringing a pragmatic approach to project delivery, known to be flexible, driven and highly committed with significant analytical and software domain experience.Highlights•25+ years’ experience in financial services •20+ years’ collections and recoveries experience in the banking and utilities sectors•5+ years’ experience in Business & Solution Architecture from inception to delivery•12 years\' experience developing and implementing Target Operating Models•Leading and supporting project roles in 22 organisations throughout the UK and Europe•Mortgage lending within credit management environments including pre-arrears, hardship evaluation, litigation and repossession practices and financial regulations •Practical experience of mortgage underwriting operations as part of overall mortgage sales lifecycle •Fair Isaac (FICO) Debt Manager application development involving implementations, upgrades, change programmes, best practice improvements and migration projects•Business process, organisational and infrastructure design within Target Operating Model developmentPrevious experience includes: Debt Manager support at both administrative and technical levelCollections and recoveries agent Credit and Debit card Fraud liaison officer