Neil McAlpine
Enterprise Architect @Talkdesk
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WORK HISTORY
Enterprise Architect @Talkdesk
Toronto, ON, CA
EDUCATION
Sir Sandford Fleming College
Telecommunications Electronics Engineering
SKILLS
ABOUT NEIL MCALPINE
Systems Engineer with over 20 years experience working on both voice and data communication systems for the Enterprise marketplace. Focused on Unified Communications solutions with a strong background in both pre-sales design and post sales implementation. Capable of providing end-to-end technical support on client engagements including needs analysis, solution design, proposal writing & presentation, project management and implementation technical support. Always striving to provide a high level of customer satisfaction & client retention by providing timely support and ensuring that the proposed solution meets the client’s needs and budget. Specialties: Solution Design Proposal Writing Project Management Team Leader & Mentoring Account Development IP Telephony / Convergence Unified Messaging Contact Centers CCNA: Cisco Certified Network Associate for Routing & Switching CCNA: Cisco Certified Network Associate for Voice CCDA: Cisco Certified Design Associate CSE: Cisco Sales Expert APDS UC: Avaya Professional Design Specialist for Unified Communications APDS Scopia: Avaya Professional Design Specialist for Scopia Video Conferencing
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