Neil Kotecha

Pharmacy Manager @Sainsbury's

St Albans, GB

Region C07 - London ColneyRegion C07 - Corey\'s MillRegion C07 - Hoddesdon• Analysing year on year performance and building profitable business plans • Engaging teams through great communication of the departments contribution to the store business plan and a balanced P&L• Coaching the team to understand the store’s customer profile• Reinforcing strong operational routines, professional standards, and developing the team’s skills and knowledge to achieve and deliver KPI’s• Delivering excellent customer service • Seeking opportunities to grow sales, delivering enhanced and advanced services, achieving NMS/MUR targets and driving the prescription collection service• Efficient inventory management; Delivering and driving product availability • Operating and ensuring the pharmacy is safe, legal and secure• Planning department schedules, controlling labour costs• Managing department wastage and shrinkage• Recruiting and ensuring colleagues are correctly placed• Completing self-professional audits regularly, near miss audits• Dealing with customer complaints• Building rapport and relationships with the local community to promote additional sales and services.• Building and maintaining strong relationships with peers, coaches and experts, networking across the region to support in delivering improved results

The University of Manchester

Master of Pharmacy- MPharm(Hons)

Kingsbury High

A Levels