Neil Perkins

About Neil Perkins

I’m on a mission to bridge the gap between complex software and the people who use it. As a Software Training Consultant, I don’t just teach tools, I empower users to work faster, smarter, and with more confidence.My approach to training is multi-modal because I know everyone learns differently. Whether I’m producing high-impact video tutorials, facilitating live webinars, or leading hands-on in-person sessions, my goal is always the same: to turn technical confusion into \"Aha!\" moments.Beyond the classroom, I am a passionate advocate for my team’s success. I serve as a Subject Matter Expert (SME), ensuring our internal training materials are accurate, scalable, and aligned with the latest software updates.What I do:Multimedia Content: Creating engaging video libraries and documentation that stick.Dynamic Facilitation: Running live webinars and in-person workshops for diverse audiences.Public Speaking: Presenting at industry conferences on training best practices and software adoption.Internal SME Support: Providing technical guidance and quality control for internal teams.Specialties:Software Training & Adoption | Instructional Design | Webinar Facilitation | Video Production | Public Speaking | SME Support | ConnectWise PSA and CPQ.Let’s Connect:If you’re looking to improve user adoption or want to talk about the future of software training, feel free to reach out here or via email at n•••••••@connectwise.com.

Experience

1. Software Training Consultant Ii

   ConnectWise

   Oct 2023 — Present · Tampa, FL, US

Education

• University of South Florida - Tampa

  Bachelors, Government and International Affairs

  2009 — 2013

Skills

• Customer Service
• Time Management
• Microsoft Word
• Microsoft Excel
• Software Documentation
• Event Planning
• Social Networking
• Access
• Training
• Management
• Telephone Skills
• Research
• Public Speaking
• Leadership
• Data Entry
• Customer Satisfaction
• Social Media
• Analysis
• Facebook
• Team Leadership
• Powerpoint
• Outlook
• Microsoft Office
• Process Scheduler
• Public Relations
• Data Analysis
• Event Management
• Editing
• Nonprofits
• Fundraising