Neil Hyatt
Director, Customer Support @Manhattan Associates
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WORK HISTORY
Director, Customer Support @Manhattan Associates
Reading, GB
Responsible for the support of about 40 EMEA WMS customers and GeoPartners- Management of the EMEA SCALE WMS support consultants and analysts onshore and offshore- Responsible for building strong partnerships with all EMEA customers, ensuring customer satisfaction and awareness of all of our products, cloud offerings and services- Recruitment of the SCALE support consulting team.
EDUCATION
University of Cambridge
Physics
The Open University
Diploma, Computing
SKILLS
ABOUT NEIL HYATT
An experienced and enthusiastic leader with a collaborative management style and a passion for building strong teams to deploy and support supply chain/WMS software. Responsibilities span Project Management, Support Management, Customer Success, and Account Management. Consistently focused on strengthening relationships with new and existing customers, enhancing the support provided by Manhattan, and fostering robust development opportunities for the team. Extensive experience working with international Manhattan teams, partners, and customers.PMP, Prince2, Agile, and ITIL certified.
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