Neil Hickey

Experience

1. Claim Account Executive

   Travelers

   Dec 1989 — Present · Wyommising, PA, US

   Claim Account Executive- National Accounts - Liaison between Travelers Claim Departments and National Account Customers.Claim implementation and transition specialistLead in developing customized goals and service strategies to help ensure program success Proactive partnership with account risk management, risk control and human resource teams to map trends, resolve issues and focus on goals for success.Research using state of the art analytics and putting measures in motions to drive overall results.Prior to this role, I held a series of roles such as Senior Claim Representative and Unit Manager in the Workers\' Compensation Department. The SCR position provided experience in managing and resolving complex and high-dollar claims. As a Unit Manager, I managed a group of eight to 14 people as well as projects that involved audit and business process improvement.

Education

• Wheeling Jesuit University

  Bachelor of Science

  1978 — 1982

Skills

• Liability
• Property & Casualty Insurance
• Claim
• Liability Analysis
• Commercial Insurance
• Litigation Management
• Human Resources
• Casualty
• Risk Management
• Workers Compensation
• Legal Liability
• Management
• Insurance
• Professional Liability
• Insurance Law
• Claims Management
• Casualty Insurance
• Subrogation
• Claim Investigation
• Auditing
• Public Speaking
• Underwriting
• Commercial Lines
• Training
• Product Liability
• Employment Practices Liability
• Strategic Planning
• General Insurance