Neil Brosnahan

About Neil Brosnahan

Senior Business Operations Analyst | Data Analysis & Governance Expert | Agile Product Management Enthusiast Empowering Data-Driven Decision Making at Capital Group | Former Service Delivery Leader at Hewlett-Packard/EDS | DoD Service Desk Veteran Professional Summary I\'m a seasoned Senior Business Operations Analyst with a rich history in service management, product analysis, and a passion for transforming complex data into actionable business insights. Currently driving data analysis and governance at Capital Group, I specialize in leveraging tools like Tableau and Python to enhance strategic decision-making in IT and Investment Operations. At the core of my career is a deep-seated expertise in managing large-scale IT projects and service delivery, honed through significant roles at Hewlett-Packard/EDS and CACI International Inc. My journey has been marked by managing end-to-end service delivery for government agencies, leading innovative problem-solving initiatives, and supporting vast user bases in high-stakes environments. What sets me apart? A relentless pursuit of excellence in data-driven strategies, a knack for leading continuous improvement initiatives, and a commitment to fostering collaborative environments. My tenure in various leadership roles has equipped me with a unique blend of technical proficiency and strategic acumen, making me a versatile asset in the realm of data analysis and operations management. Key Achievements • Spearheaded data governance at Capital Group, enhancing operational efficiency and decision-making processes.• Led a team of 30 DoD Service Desk Agents, ensuring robust IT support and data protection for the US Navy & Marine Corps.• Managed a Novell 5.11 Network for 2500+ users, demonstrating expertise in network management and IT support.🤝 I\'m passionate about connecting with fellow professionals, sharing insights, and exploring new opportunities in data analysis and operations management. Feel free to reach out for networking, collaboration, or just a friendly chat about the latest in data analytics and IT service management!

Experience

1. Business Intelligence Engineer Iii

   Les Schwab Tire Centers

   Nov 2024 — Present · Bend, OR, US

   As a BI Engineer on the Reporting and Analytics team at Les Schwab Tire Centers, I drive data-driven solutions to support our commitment to exceptional customer service and business excellence. In this role, I design, build, and optimize complex data solutions that empower decision-makers across the organization, from front-line teams to executives, by providing actionable insights that drive customer satisfaction and operational efficiency.Key responsibilities include: • Data Transformation & Visualization: Craft and maintain robust reporting solutions using SQL, data warehousing, and visualization tools. This ensures that our business stakeholders have the insights they need at their fingertips to enhance the customer experience and streamline operations. • Performance Optimization: Continuously evaluate and optimize SQL queries and data workflows to improve efficiency and scalability, supporting a responsive, data-driven environment. • Cross-Functional Collaboration: Partner closely with teams across finance, operations, and customer service, aligning data solutions with Les Schwab’s core mission of putting customers first. • Problem Solving & Innovation: Tackle complex data challenges to uncover trends, reduce inefficiencies, and drive improvements across the organization, always with an eye toward delivering greater value to our customers.I am passionate about utilizing data to make a tangible impact on how we serve our customers, and I take pride in being part of a company that values quality, integrity, and customer satisfaction.At Les Schwab, we believe that “doing the right thing” is more than a slogan—it’s our business. I’m excited to contribute to this mission by leveraging data to deliver insights that keep us ahead of the curve and our customers at the heart of everything we do.

Education

• Palomar College

  Computer Science

  1998 — 1999

• La Costa Canyon High School

  High School Diploma, Science Education working; GIS/GPS

  1994 — 1998

Skills

• IT Management
• Contract Negotiations
• Infrastructure
• Project Management
• Network Administration
• Contract Negotiation
• Operations Management
• Program Management
• Service Delivery
• IT Operations
• Technical Support
• Mentoring
• Six Sigma
• Lean Six Sigma - Black Belt
• Sharepoint
• System Deployment
• Crm
• Itil
• Information Technology
• Networking
• Hp
• IT Service Management / Service Delivery
• Quality Assurance
• Databases
• Software Documentation
• System Administration
• IT Service Management
• Microsoft Exchange
• Change Management
• Trend Analysis
• Pmp
• Leadership
• Incident Management
• Business Intelligence
• Help Desk Support
• Enterprise Software
• Bmc Remedy
• Management
• Integration
• Technical Training / Facilitation