Neil B.
IT Transformation & Client Services Lead @West Lancashire Borough Council
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WORK HISTORY
IT Transformation & Client Services Lead @West Lancashire Borough Council
Skelmersdale, GB
EDUCATION
Oldham College
NVQ level 4, First Line Management
SKILLS
ABOUT NEIL B.
With over 20 years of experience driving business transformation, I’m passionate about bringing together technology, people, and systems to create lasting improvements. I’ve successfully delivered agile solutions that enhance service delivery, increase customer satisfaction, and streamline operations across sectors such as housing, social care, and transport.Currently, as Housing Regulatory & Quality Manager, I lead projects that combine technology and process improvement to better serve West Lancashire residents. I focus on automating systems to reduce manual processes and enhance service efficiency across the Housing service.My specialties include business transformation, digital channel shift, agile project management, contact centre management, process re-engineering, and staff development. I’m always looking for ways to improve, innovate, and create value for both organisations and the people they serve.
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