Neil Adesara

Senior Manager Tech Support Services North America

Role: Senior Manager Technical Support Services at New Balance
Location: Lowell, MA, US
LinkedIn followers: 500 followers

About Neil Adesara

New Balance empowers our team to deliver exceptional IT support services that integrate seamlessly with business objectives. With over four years of experience managing technical support services at New Balance, our focus is on leadership, project management, and implementing ITIL standards to improve operational efficiency and customer satisfaction. We prioritize fostering collaboration and innovation to enhance technical support systems while aligning them with organizational goals. By leveraging expertise in contract negotiation, technology assessment, and strategic planning, we consistently enable our organization to meet project goals and deliver results.

Experience

Senior Manager Technical Support Services
New Balance
Mar 2024 — Present · Boston, MA, US

Education

University of Massachusetts Lowell
Management Information Systems, General

Skills

Disaster Recovery
Citrix
Leadership Development
Cisco Technologies
Leadership
Vpn
System Administration
Management
Integration
IT Management
Software Installation
Windows 7
Active Directory
Vmware
Windows Server
Hardware
Help Desk Support
Network + Certified
Customer Service
Project Management
Visio
Networking
Databases
Technical Support
Troubleshooting
IT Strategy
Windows Xp
Process Improvement
IT Recruitment
Vendor Management
IT Contract Negotiation
Os X
Security
Enterprise Software
Team Leadership
IT Operations
Servers
Itil
A+ Certified
Strategy

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