Neil Williams

Founder & Digital Strategy Lead User Fusion (Since 2006) @User Fusion Web Strategy, Development & Support For B2b Companies

Swansea, GB

What I DoI help B2B teams eliminate busywork and modernise their operations — through a mix of AI automation, chatbots, and smart websites.At User Fusion, we partner with scaling companies to streamline lead intake, reduce internal admin, and turn underperforming websites into high-performing business tools.Our two tracks — Automation Sprints and Web Strategy Projects — help clients unlock ROI in weeks, not months.How I Do ItWith nearly two decades in web development, I’ve led projects across strategy, UX, development, and delivery. Now I combine that foundation with no-code automation tools and AI assistants to solve deeper business bottlenecks — beyond just what’s on the page.I guide clients through our Discovery Process to map out their key admin pains and technical gaps.Then I assemble the right solution — whether that’s a chatbot, a streamlined form flow, a tailored web experience, or all three — and oversee implementation from idea to impact.What Makes Us Different Strategy-First: Every solution starts with a clear map to ROI Quick-Win Automations: Smart bots & workflows that pay for themselves fast Flexible Websites: Built to grow with your business & tech stack Lean Delivery: A trusted partner network, zero bloat Ongoing Support: From chatbot updates to web enhancements Want to eliminate busywork or get more from your site?Book a free Automation Scorecard call here: https://appt.link/userfusion/strategy-call