Neil Thomas
Helping customers succeed and deliver results
- Role
- Customer Success at Salesforce
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
Experience
Customer Success
May 2025 — Present
Analyze customer health metrics, identify risk signals, and implement retention strategies to minimize churn and maximize customer lifetime value-Conduct regular business reviews, provide training sessions, and manage escalations effectively to maintain high levels of customer engagement and satisfaction-Drive customer success through strategic guidance, tailored recommendations, and proactive support to help clients achieve their business objectives
Education
Indian School of Business
Executive Presence Programme
Visvesvaraya Technological University
Bachelor's degree, Computer Science
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