Neil Smith
Operations Director @Talktalk
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WORK HISTORY
Operations Director @Talktalk
Consumer operations leader responsible for transforming the end to end delivery of broadband propositions to customers, focused on innovation and insight to create a cost efficient organisation whilst improving the customer expereince. Managing service contact centres, process design teams, engineering suppliers, Agile CRM development squads, and recently billing and collections, and supply chain.
EDUCATION
Sheffield Hallam University
Bachelor of Engineering (BEng), Engineering and Business
SKILLS
ABOUT NEIL SMITH
A hands on operational leader with proven ability to transform operational teams.…
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