Neil Smith

Operations Director @Talktalk

Coventry, GB
MOBILE NUMBERS
+91 *********19

Signup · Get unlimited contacts

WORK HISTORY

Apr 2021 — Present

Operations Director @Talktalk

View department →

Consumer operations leader responsible for transforming the end to end delivery of broadband propositions to customers, focused on innovation and insight to create a cost efficient organisation whilst improving the customer expereince. Managing service contact centres, process design teams, engineering suppliers, Agile CRM development squads, and recently billing and collections, and supply chain.

EDUCATION

1992 — 1996

Sheffield Hallam University

Bachelor of Engineering (BEng), Engineering and Business

SKILLS

BroadbandBusiness TransformationPerformance ManagementStrategyChange ManagementBusiness Process ImprovementService ManagementTeam ManagementService DeliveryProgram ManagementManaged ServicesTeam LeadershipBusiness CaseTelecommunicationsCustomer ExperienceStakeholder ManagementProject Delivery

ABOUT NEIL SMITH

A hands on operational leader with proven ability to transform operational teams.…

This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.

Neil Smith — Operations Director at Talktalk in Coventry, GB | Unifers