Neil Sinclair Martin
Global Service Delivery Leader @Genpact
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WORK HISTORY
Global Service Delivery Leader @Genpact
19 Years of rich experience in multiple roles and capacities serving global clients across industries such asDefense, Telecommunications, Software and Manufacturing.Key areas include Operational Excellence – Order to Cash (O2C) and Procure to Pay (P2P), Record toReport. Drive revenue and profitability through Lean Digital Transformation and Big Data Analyticsoffering. Improve customer experience by building a strong ecosystem of cutting edge technology inFinance Outsourcing through adoption of Robotics Process Automation, Six Sigma, EPIC, Design Thinkingand Agile methodologies
EDUCATION
Symbiosis Institute of Management Studies
MBA
St. Xavier's College
Bachelor of Commerce (B.Com.), Accounting and maths
ABOUT NEIL SINCLAIR MARTIN
20+ years of experience in Business Process Outsourcing (BPO) Industry. Successfully managing service delivery for US,Europe and Asia Pacific clients. Key areas include- Operational Excellence – Order to Cash (O2C) and Procure to Pay (P2P)- Order to Cash- Credit & Collections, Cash Applications, Retail Claims and Order Processing- Procure to Pay - Invoice processing, Payments, Vendor Master Data, AP Helpdesk, T&E- Financial Management – Supporting all contracts in achieving desired GP Target through Cost focus and driving efficiencies through Continuous Improvement - Client Management – Ability to build strong client relationships in every contract served including complex and difficult clients - Continuous Improvement- Robotics Process Automation,Six Sigma, EPIC
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