Neil Shuttlewood

Head of Resolution Support @Computershare UK

Bradford, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Feb 2014 — Present

Head of Resolution Support @Computershare UK

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Skipton, GB

Offering specialist technical support to the Resolution Management Team covering investigations into why issues occur, Root Cause Analysis and account reconstruction/remediation. Responsible for heading up internal Assurance reviews of new portfolios and existing functions and processes.

EDUCATION

1988 — 1994

Oakbank

B-TEC, Business & Finance

SKILLS

Financial RiskCoachingPortfolio ManagementCustomer ExperienceBusiness Process ImprovementLeadershipMortgage LendingRelationship ManagementOutsourcingBankingChange ManagementRisk ManagementTeam ManagementStakeholder ManagementTeam LeadershipPerformance ManagementFinancial ServicesCreditRoot Cause AnalysisCustomer ServiceConsumer CreditInsuranceManagementContinuous ImprovementProcess ImprovementBusiness Relationship ManagementOperational RiskBusiness Analysis

ABOUT NEIL SHUTTLEWOOD

A proactive and accredited leader within my current organisation as well as being part of the final cohort of the Leadership Unleashed programme run by People Create. Enjoys a challenge and learning new skills to enable me to adapt quickly to change.I have worked for HML since November 2003 prior to this i have worked as a Debt Collector for DLA Solicitors, an Insurance Administrator for Abbey National (Now part of the Santandar Group) and an Insurance Underwriter for RSA.Enjoys being part of a successful and productive team.

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Neil Shuttlewood — Head of Resolution Support at Computershare UK in Bradford, GB | Unifers