Neil Salt-Short

Application Support Manager (L2) @Evri

Leeds, GB

Experienced IT leader with a proven track record of managing high-performing second-line support teams in fast-paced, service-driven environments. In my current role as L2 Application Support Manager, I lead with a focus on performance excellence, team development, and strategic service improvement. I drive the achievement of SLA and KPI targets through clear goal-setting, regular performance reviews, and a strong emphasis on accountability. I’m deeply committed to developing people—designing and implementing bespoke training plans that build both technical capability and business awareness across the team. I oversee all aspects of team resourcing, including recruitment, onboarding, and succession planning, and serve as the key escalation point for complex issues. By aligning closely with cross-functional IT teams and owning ‘shift-left’ initiatives, I help ensure scalable, customer-centric support. With a background in AWS and batch systems, and a strong foundation in ITIL best practices, I combine operational detail with strategic thinking to deliver consistent, high-quality service.