Neil Rigby

Technology Lead @John Lewis Partnership

Contact Centre Technology Specialist focused on improving Customer and Employee Experience and Customer Journey through the transformation of existing and new technology including Task orchestration and execution, Simplification, AI and RPA/RDA. Product and Relationship owner of existing Contact Centre Technologies working side by side with the Technology and Change IT Function and the Customer Facing Operation. Senior manager of a front line IT Service Desk Team and Communications Platform Management Team that services multi channel, multi location Customer Care Operation across several geographies globally.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n