Neil Reddin
Head of Enterprise New Business @Fournet
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WORK HISTORY
Head of Enterprise New Business @Fournet
EDUCATION
Nottingham Technology College
HVCA
West Park Community School
GCSE
SKILLS
ABOUT NEIL REDDIN
Consultative leader in customer engagement with 30+ years of experience helping organisations transform customer experience, strengthen compliance, and reduce cost-to-serve. I specialise in leveraging next-generation technologies—including Agentic AI, Real-Time Agent Assist, and Automated QA—to drive measurable operational improvement and redefine Target Operating Models for modern, customer-centric businesses. I’ve partnered with high-profile clients across a diverse range of sectors, including Utilities, Insurance, Financial Services, Outsourcing, Pharmaceuticals, Public Sector, Charities, Manufacturing, Retail, and Leisure—bringing a pragmatic, results-driven approach to every engagement. My focus is simple: align people, process, and technology to deliver smarter operations, better customer outcomes, and sustainable business value.
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