Neil Powling

Strategic Operational Data Manager @Eurostar

London, GB

EUROSTAR GROUP (4500 Staff, 5 countries, CA 2md€/ 2024) Context: Merge between Thalys (CA: 500 M€ ) and Eurostar (CA: 1 md€)- CA before merge and COVIDStrong growth, with objectives to increase capacity by 15%. Sales growth in 2023:+30% from 2022. Lead for operational data across Eurostar. Remit for Operations, Stations and Rolling Stock. Put in place operational data vision and strategy. created the data vision to significantly improve data maturity. Managed delivery of data strategy. Defined standard pipeline of work. Defined perimiter between IT and business. Created standard procedure for data products: common business requirements format; logical data model standard; common business definitions Ensured new projects specified reporting and KPIs to align with data strategy Impact: Identified ROI of £X00K (conf.) with initial suite of work. Put in place comprehensive performance management framework. defined KPI framework in partnership with SNCF Consulting and wavestone created suite of data models and KPI\'s for \"quick win\" performance improvement managed regular meetings to improve performance across multiple directorates Developed simulations and AI models delivered simulation of stations that had considerable impact on strategic responses to EES, delivered AI based customer segmentation, leading to increase in revenue through better understanding of need and marketing managed delivery of AI models to solve operational problems (Passenger Throughput; Train delays) partnered with the Data engineering team to productionise. Impact: saving £XM (confidential) in unnecessary spend through better decisions. Developed data culture and talent Standardised data procedures. Common JIRA board. Best practice dashboards. Analytical standards, resulting in increase of dashboard use by 30% developed data team. Kaizen Sessions. Personal mentoring and development, Increase in staff satisfaction by 10%.

University of Kent

Master of Arts (M.A.), History

Goldsmiths, University of London

Bachelor of Arts (B.A.), History