Neil Owen

Deputy Digital Director for Digital Workplace Collaboration & Communication Services @DWP Digital

Leeds, GB

UK’s biggest public service department that serves over 22 million citizens, staff across 820 UK sitesKey ResponsibilitiesDelivering improved citizen services at a reduced cost by transforming ways of working that engage 120k colleagues across DWP. Full accountability for people, double digit financial budgets, user experience, commercials, data and analytics, live operations, risk, and delivery. Provide leadership to 9 direct reports & 118 people in 4 locations, corporate leadership to 4k Digital colleagues & 120k across the department.Key AchievementsDeveloped, agreed and delivering against and 5-year cloud and capability transformation strategy (m\'s) 2020 Annual People Survey - 83% of DWP believe they have the right collaboration & communication tools2020 Annual People Survey Engagement Score up 18% to 72%Double digital service improvements13% cost reductions over 3 yearsTransforming services driving new ways of working for 120k users, reducing cost, moving to Coud Productivity services and removing technical debt.Senior responsible officer responsibilities for large programmes and member of the Adaptive Security Programme Delivery Executive.

Sheffield Hallam University

Bachelor’s Degree