Neil Osborne

Customer Readiness Implementation Manager @Vocalink, A Mastercard Company

Bacs On-Boardings for new financial organisations, technical expertise working directly with Pay.UK and the BoE. Project Management, scoping Test requirements Managed and delivered 8 maintenance releases into Production. Produced documentation from Technical IA’s and orchestrated testing of system functionality with all the major Banks and financial institutions.Manage the Bankgirot Service, running Swedish FSA exercises and coordinating a team of testers. Facilitate Change requests and provide estimates to senior external stakeholders.Participate in Bankgirot Quarterly Business Reviews with progress updates from Customer Readiness on conference calls with Senior stakeholders, delivering concise analytical facts.Responsible for delivering small to large scale change requests for the Bacs Service Participants. Produce documentation, Statements of Work, estimates and Completion Reports.Implement process improvements which identify a need for better process steps to improve and drive value. Considered a ‘go to’ team member and Provide knowledge, support for new starters and colleagues. Trained and development new starters within the team specifically on the key technical systems that we use. • Conduct management duties in the event of sickness or annual leave.• Knowledgeable of processes for Bacs, CASS, CISA, and Channels (ETS and STS). Including, Technical understanding of Payment Services Website and Reference Data Set Up/Changes.• Strong relationship building with Stakeholders at all levels, externally and internally including all major Banks, Scheme Pay.UK, Bank of England and Bankgirot in Sweden.• Understanding of the complex technical requirements through IA’s and relay these back to stakeholders in a simplified translation. • Respond to customer queries and raise defects on behalf of the customers within the SLAs agreed with the customer.Knowledgeable of systems such as Jira, Confluence, VL Software to transfer payments and SWIFT STS.