Neil Mucklow Future Vision Analysis
Senior Business Analyst @Zenith Vehicles
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WORK HISTORY
Senior Business Analyst @Zenith Vehicles
Leeds, GB
Zenith is undergoing significant business and technical transformation, including upgrading its existing Dynamics software to the cloud-based D365 platform. This role focused on defining current and future operation processes, using a hybrid approach – waterfall for capturing and approving core stakeholder requirements and agile for iterative development.
EDUCATION
The University of Teesside
Bachelor's degree
The University of Teesside
HNC
ABOUT NEIL MUCKLOW FUTURE VISION ANALYSIS
An experienced change agent and diverse business analyst/product owner with practical experience across many industries including both I.T. and business sectors. I have an outstanding record of delivering complex major transformation, infrastructure and strategic business change projects and have fulfilled the roles of business analyst, product owner and project manager. I am Scrum.Org, Prince II, MSP and ISEB certified with over 20 years’ experience gained in a variety of industries all of which allow industry best practice methodologies to be adopted including Agile and Waterfall. A self-starter, I am passionate, energetic, confident, a doer, proactive, pragmatic, highly motivated, driven, and flexible, with a proven track record of delivering to the exacting standards required by companies within the public and private sector. I can work collaboratively with key individuals, teams (both on-site and remote including international teams), whilst building positive customer relations across all levels of the business. Key Skills and Experience. • Excellent stakeholder engagement experience. • Experience with writing and adding to project business cases. • Skilled digital business analyst, lead business analyst, senior business analyst and product owner. • Capable in production of business re-engineered processes. • Proficient in completing GAP analysis between As-Is vs. To-Be processes. • UX experience. • Ability to present complex information and solutions to audiences. • Understand how data driven insight can help clients make informed decisions. • Ability to deliver interactive presentations, meetings and workshops (in person and virtually). • Experience with enhancing and improving customer journey’s/experience. • Experience with delivering online digital accessibility (WCAG 2.2). • Procurement experience including RFI, RFP and OJEU. • Ability to bridge the gap between the business and IT. • Agile and Waterfall experience. • Strong Agile experience including user story creation, acceptance criteria and Agile events. • Worked with development teams (nationally and internationally) including testers and solution architects to understand integrations, API’s, microservices and cloud solutions. • Excellent team member, manager, motivator, and mentor of business analysts. • Microsoft Dynamics analysis experience relating to supplier procurement, profile/role setup, customer contacts, case management, case routing/SLA’s and reporting • Knowledge and experience in JIRA, Visio, Confluence and DevOps.
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