Neil McLean
Head of Customer Service Enablement @Virgin Money
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WORK HISTORY
Head of Customer Service Enablement @Virgin Money
GB
Delivery & Readiness, Communications & Engagement, Learning Solutions, Quality Control, Performance & Optimisation, Strategy & Reporting. Recently added Regulatory Sales Q&C, Access to Cash and Branch Risk Specialist oversight. Contact Centres, Branches, Private Banking & Conversational Banking
SKILLS
ABOUT NEIL MCLEAN
Experienced and driven senior leader with a proven track record of building and developing high-performing teams that consistently deliver results. Recognised for combining strategic vision with practical execution, I thrive in fast-paced, time-critical environments where clear thinking and problem solving are key.Leadership experience spans sales, distribution, operations, customer experience, and colleague engagement across multiple UK locations.Passionate about creating a culture where colleagues feel motivated, valued, and empowered to perform at their best, while maintaining a customer-first mindset that ensures exceptional outcomes.Aligning people, performance, and purpose to achieve sustainable results and deliver measurable business impact.
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