Neil Leo
Director of Account Management @Centage
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WORK HISTORY
Director of Account Management @Centage
Manages the Customer Success team to engage, support and empower our customers to ensure successful business outcomes through their use of Centage solutions and services - Leads from the front and coaches team in strategies to improve customer experience, increase usage & adoption, increase renewal rates, and expansion- Measures performance of the team to ensure success against key metrics and quarterly quotas - Regularly interacts with executives and customers in region to cultivate key customer relationships and develop trusted partnerships - Develops close collaboration and partnerships with Sales counterparts to align on regional strategies - Reporting to the CRO key metrics and strategies related to renewals/retention, customer risk, customer growth, customer health, and adoption- Develops and maintains end to end view of customer needs and customer risk across the country, develops risk mitigation strategies, and serve as the voice of the customer internally to represent the needs of Centage teams to improve customer experience - Contributes into broader Centage strategies across departments to increase sales, improve processes, and remove roadblocks- Recruits, hires, onboards, and develops a world-class team
EDUCATION
Isenberg School of Management, UMass Amherst
Master of Business Administration - MBA
Bryant University
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
SKILLS
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