Neil Harper

Noc Service Desk Manager @Wanstor

London, GB

Ownership for the level and delivery of service from the entire NOC & Infrastructure teams.• All aspects of line and departmental management including 1-2-1s, personal development reviews, personal progression plans, performance management, recruiting etc.• Involvement & engagement with the project management team to coordinate, prioritise, and streamline project delivery and processes.• Refinement & review of technical service offerings and toolsets used.• Lead problem management and automation initiatives to drive efficiencies and reduce OpEx (operational expenditure).• Management and input towards departmental budget.

Loughborough University

Bachelor's Degree