Neil Smith

IT Project Manager @BC Hydro

Burnaby, BC, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Oct 2025 — Present

IT Project Manager @BC Hydro

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Burnaby, BC, CA

Responsible for governance, administration, and optimization of Atlassian tools (Jira, Jira Service Management, Confluence, Jira Product Discovery), Microsoft Power Platform (Power Apps, Power Automate, Copilot Studio), and GitHub Enterprise. Ensure secure, compliant, and efficient operations while driving adoption and enabling innovation across the organization.* Define and enforce governance policies for security, data privacy, and regulatory compliance across the platforms.* Develop and implement operational plans dealing with complex and long-term application development, maintenance and sustainment for these platforms.* Act as primary liaison between enterprise architecture, service providers and other stakeholders related to the platforms. Manage the relationship with internal and external service providers, providing direction on enhancements, integrations and development work.

EDUCATION

1987 — 1990

The University of British Columbia

Computer Science and Mathematics

SKILLS

Project ManagementBusiness Process DesignIncident ManagementRelease ManagementSoftware DocumentationEnterprise SoftwareEnterprise ArchitectureSystems AnalysisBusiness Process ImprovementService ManagementIT Asset ManagementBusiness AnalysisSystem AdministrationIT OperationsIT ManagementInfrastructureDisaster RecoveryIT Service ManagementChange ManagementProcess ImprovementIntegrationHpErpProfessional ServicesItilAixOracleTestingUnixIT StrategyTechnical CommunicationResource ManagementProblem ManagementProject CoordinationSolarisBusiness Process

ABOUT NEIL SMITH

ITIL & SIAM frameworks and IT Service Management business process disciplines.* IT process design, analysis, documentation, implementation and continuous service improvements.* PaaS/SaaS implementation & sustainment (ServiceNow, Atlassian, MS Power Platform, GitHub Enterprise).* Risk Management and Business Continuity Planning.* Project Management, Resource Management and Budgeting.* Tools: ServiceNow, BMC Remedy ITSM, Jira, Jira Service Management, Confluence, Jira Product Discovery, Power Apps, Power Automate, GitHub. SQL, BPMN Tools.

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Neil Smith — IT Project Manager at BC Hydro in Burnaby, BC, CA | Unifers