Neil Smith
IT Project Manager @BC Hydro
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WORK HISTORY
IT Project Manager @BC Hydro
Burnaby, BC, CA
Responsible for governance, administration, and optimization of Atlassian tools (Jira, Jira Service Management, Confluence, Jira Product Discovery), Microsoft Power Platform (Power Apps, Power Automate, Copilot Studio), and GitHub Enterprise. Ensure secure, compliant, and efficient operations while driving adoption and enabling innovation across the organization.* Define and enforce governance policies for security, data privacy, and regulatory compliance across the platforms.* Develop and implement operational plans dealing with complex and long-term application development, maintenance and sustainment for these platforms.* Act as primary liaison between enterprise architecture, service providers and other stakeholders related to the platforms. Manage the relationship with internal and external service providers, providing direction on enhancements, integrations and development work.
EDUCATION
The University of British Columbia
Computer Science and Mathematics
SKILLS
ABOUT NEIL SMITH
ITIL & SIAM frameworks and IT Service Management business process disciplines.* IT process design, analysis, documentation, implementation and continuous service improvements.* PaaS/SaaS implementation & sustainment (ServiceNow, Atlassian, MS Power Platform, GitHub Enterprise).* Risk Management and Business Continuity Planning.* Project Management, Resource Management and Budgeting.* Tools: ServiceNow, BMC Remedy ITSM, Jira, Jira Service Management, Confluence, Jira Product Discovery, Power Apps, Power Automate, GitHub. SQL, BPMN Tools.
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